Seasonal Home Needs Store Policies
Things You Need to Know
In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship our or exchange our soapstone cookware products, or about how we secure your personal data. Please don’t hesitate to get in touch if you have any questions!
Our Shipping Policy
How We Do It
All our soapstone cookware orders ship within 24 hours and usually arrive in 3-5 business days. We use USPS or UPS as our local carrier with 2- or 3-day Priority to ship all our soapstone cookware products. Shipping costs are calculated according to the zip code, weight and dimensions of the package including promotional discounts if any. For all shipments outside of the continental US, Shipping costs+ VAT is applied before final checkout.
Our Return Policy
Thank you for selecting Seasonal home needs where we are proud to inspire sustainable living. We take great care to curating eco-friendly, best-quality soapstone cookware and other home goods products. While we make every effort to ensure that our clients are completely satisfied with each purchase, we do understand that, sometimes, an item may not quite meet your needs and in that case your item may be returned.
I gladly accept returns
If, you are not 100% satisfied with our soapstone cookware, please contact us within 3 days of delivery and ship the soapstone cookware back within 7 days of delivery for a full refund.
I don't accept exchanges or cancellations
But please contact me by phone or email if you have any problems with your soapstone cookware order.
Conditions of return
Buyers are responsible for return shipping costs. If the soapstone cookware purchased item is not returned in its original condition, the buyer is responsible for any loss in value.
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
soapstone cookware Items on sale
Sales Tax Policy
State and local sales tax is collected on all orders shipped to Virginia and South Dakota.
Important Tax Information Regarding Kentucky, Oklahoma, South Dakota and Other States: Seasonal Home Needs is not required to and does not collect sales or use tax in all states. However, although this purchase is made over the internet or by other remote means, it is not exempt from sales or use tax in the state in which you reside. States (except Alaska, Delaware, Montana, New Hampshire, and Oregon) require residents to pay a sales/use tax to the state tax authorities. For more information and the appropriate forms and instructions, please visit your state’s official website.
We respect your privacy. Information submitted to seasonalhomeneeds.com is never sold or reported to any outside party. The information tracked on our site is used to enhance our web site and your shopping experience. The techniques our partners employ do not collect personal information such as your name, email address, postal address, billing information or telephone number.